Fiona Jean Weber
Just when you think babies can't get any cuter, here comes Fiona jean. She is the granddaughter to a very proud Jim Weber, and daughter to an even prouder Jimmy Weber. Mama and baby are healthy, happy, and at home. Congratulations Webers!
Hely & Weber announced that starting February 1st, 2012 orders over $700 will be eligible for free Ground shipping. H&W has distribution centers in southern California and Ohio. So Ground shipping will reach most areas of the country in 2 to 3 days.
Please contact Heritage Medical to learn more.
800-762-9605
info@heritage-medical.com
So let's say you ordered a medium and large hinged brace from Hely & Weber. Your patient measured in-between sizes and you wanted to be sure you had a brace that fit. The medium fit great so you returned the large. When the invoice came do your blood boiled because you were hit with a 15% restocking fee. Hely & Weber never charged restocking fees before. What gives?
Hely & Weber recently changed their policy in regards to "Restocking Fees". Jim Buckhout, National Sales Manager of Hely & Weber took some time to explain the rationale.
Jim said, "To comply with the new FDA 'Good Business Practice Guidelines" Hely & Weber must process returns in a much different way than in the past. When a return comes into our building, we must:
1. Remove and inspect each product from the box it is in. This is to ensure that the product has not been worn, is not full of dog or cat hair, hay, etc. This also ensures that the product being returned is the correct one for the box it is in. You would be surprised to know that many products have been returned to us with competitive products in our boxes, used products, and the wrong product in the box.
2. Verify matching lot numbers. We need to make sure the lot number on the product matches that on the box for tracking purposes. This takes time.
3. If the box shows wear or damage, we must replace the box. This requires a new box and a new label that has to be hand generated and hand packed.
4. Process the product back into inventory which includes entering the product and lot numbers back into the computer and the physical reinventory of it.
5. We are also required to reenter the information and provide new labeling, which in most cases scraps the returned box, too."
Buckhout further commented that, "Due to FDA guidelines we incur significant expenses. The restocking fee really only helps share in the overall expense that we incur from processing the return. Many of our competitors are not meeting these guidelines, we feel your customers deserve the best products we can provide."
Hely & Weber always errs on the side of the customer. If the issue is a product problem (not that there are many of those) or an error on Hely & Weber's part, the restocking fees are waived. If the issue is not of their making the restocking fee is fair and reasonable.
Husband, father, fisherman, sailor, and amateur ultimate fighter Garret "G-Money" Chelius sports his new TKO Boxer Fracture Splint. When asked about the injury during a recent interview G-Money remained illusive, only stating "you should see the other guy".
Chelius removed his ace bandage and plaster cast last Monday. The bulky contraption was protecting a nasty 5th metacarpal fracture he received in Montauk, NY. Donning the low-profile TKO he immediately went swimming with his three children. "This thing saved my summer," he was overheard saying.
After swimming G-Money competed in a heated bocce tournament. Unfortunately in sports as in life one rarely gets to compete at 100%. The tourney was not his strongest outing. And the TKO Boxer Fracture Splint on his right hand could not be blamed for his poor play. G-Money was throwing lefty.
So it came down to the last round of a tied match. Chelius knowing he didn't have the right stuff that afternoon handed the game to his son and teammate, Christopher. The six-year old phenom from Louisville carried his old man to victory, winning on the last bocce ball that possibly could have been thrown.
"This is for all the marbles" Christopher Chelius said while confidently winding up for the game-winning toss. It was an exciting day for bocce, swimming, and bracing. The losing team could not be reached for comment.
The "Freehand CMZ Brace is coming soon! Constructed with wire, and covered in silicone tubing this brace is easily bent to fit in the web space of the hand. The Freehand CMZ is low profile and very comfortable - no fabric! Opening up the web space of the thumb naturally forces the CMC joint back into its normal seated position. The Freehand CMZ adjusts the position of the thumb and can progressively increase the separation of the thumb from the hand as the patient undergoes rehabilitation. PDAC has determined the HCPCS code to be L3923. The PDAC letter and the brace are coming soon! Heritage Medical Thumb Braces
Effective today July 1st L-3923 (hand finger orthosis, without joints, prefabricated) will not be covered by Medicare. Thumb splints will have to be constructed with rigid plastic or metal components within the brace. Any thumb splint without metal or plastic components will be considered an elastic splint and be coded A-4466. L-3923 is currently applied to several of Heritage Medical's thumb splints. Applications for an L-3842 code have already been submitted by Hely & Weber for the Santa Barbara Thumb, Modabber Thumb, and Neoprene Thumb orthosis. This coding change, like all of the recent coding changes, will make it more difficult for the O&P community to treat patients.
Click here for the height standards for coding LSO and TLSO.
Heritage Medical Back Braces
